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Call: 866-239-4315

Monday-Thursday
10:00AM-7:00PM (ET)

Friday
10:00AM-4:00PM (ET)

or E-mail:
Help@mdcdiamonds.com
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Easy Returns:

We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off.�If within�30 days after receipt of your purchase you're not completely satisfied, return it for a full refund (Minus the cost of shipping) of the purchase price or replace it. All products should be returned in the original state they were received.

Exceptions:

Please note, all custom orders will carry a 20% restocking fee, the fee for the custom work is not refundable.

All wedding bands carry a 40% restocking fee.

All Rose/Pink gold and platinum jewelry are custom made and carry a 20% restocking fee.

All Bezel set jewelry are custom made and carry a restocking fee.

All Halo jewelry are custom made and carry a restocking fee.

Any order purchased on layaway or not paid in full when ordered, will not be refunded the down payment. Layaway orders are a final sale and cannot be returned.

Any order that is set with a stone other than a diamond purchased from MDC Diamonds is a final sale and cannot be returned.

Any ring, pendant or earring setting ordered without a center diamonds from MDC Diamonds (even if it is not set) is a final sale and cannot be returned.

All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.

Our Return Process:


Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been set, engraved, altered, or re-sized (by a jeweler other than MDC Diamonds), or damaged in any way cannot be accepted for return. Returns with no MDC Diamonds return code, and packages that are improperly packaged or uninsured will be refused receipt.

 

How To Prepare A Return:


To return a diamond or jewelry item to MDC Diamonds, follow our three step process:


1)  Your Return Authorization Code. Call 1-866-239-4315 and you will be given a Return Authorization Code. Write this code on the return sticker found in your  package. Affix the sticker to the outside of the box you are returning.

2)  Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write MDC Diamonds anywhere on the outside of the box.

3)  Insure Your Package. On your invoice, if the price of the item you're returning is listed as:

                     Less than $500:
You can ship it via any carrier. Be sure to ship your item fully insured, and                 request a return receipt for confirmation that your shipment has reached its destination.*

                     More than $500:
Ship your package via US Postal Service Registered Mail�, insured for the total                 value of the contents, and request a return receipt for confirmation that your shipment has                 reached MDC Diamonds.* (FedEx� and UPS� will not insure merchandise over $500.)

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at 212-840-1417.

* MDC Diamonds will not be responsible for loss or damage of return shipments.

 

 




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Your options are limitless.  Phone a Diamond and Jewelry Consultant to create the ring or jewelry of your dreams.
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  1-866-239-4315
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They are thoughtful and helpful.

I cannot recommend MDC Diamonds more. Purchasing an engagement ring is an intimidating experience. I expected an upsell, being drowned in options, and negotiation. I was wrong about it. David and Rosa helped my fiance and I settle on exactly what she wanted. They stayed within our budget and even helped us improve it: The diamond they helped us find wasn't the largest we could afford, but it was by far the best quality of those we saw. The difference is noticeable in any light and their help meant we could spend more on the rest of the setting. Rosa included us in the design process, helped us decide every detail of the ring, and had it manufactured and delivered quickly. The experience was so pleasant we got our wedding bands from MDC as well. Again Rosa and David helped us winnow the many options into exactly what we wanted, staying within our budget the whole time. The result is three fully customized, beautiful rings. I couldn't ask for anything more. Edit, 10 years later: I went back to MDC for a 10-year anniversary band. Again, the experience was excellent. MDC helped me design a beautiful ring at a great price and my spouse loved it. I cannot recommend them more. The whole purchasing experience at MDC is so far above my expectations for this kind of thing. Their jewelry is beautiful. They are thoughtful and helpful. I cannot recommend them enough.
Right Arrow Customers Say it best!
Read what customers have to say about their MDC Diamonds shopping experience.
 
They are thoughtful and helpful.
I cannot recommend MDC Diamonds more. Purchasing an engagement ring is an intimidating experience...
 
Christopher T
Cedar Grove, NJ
July 05, 2022

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Customer Service Address: 580 Fifth Avenue Suite 349, New York, NY 10036
Corporate Address: Manhattan, New York, NY
We welcome visitors to our New York office. Office visits are by appointment only. Please contact our Customer Service center to schedule an appointment.
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