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Call: 866-239-4315

Monday-Thursday
10:00AM-7:00PM (ET)

Friday
10:00AM-4:00PM (ET)

or E-mail:
Help@mdcdiamonds.com
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International Shipping & Order Policies

These policies apply to U.S., UK and Canada Web site orders to be shipped to Australia, China, Hong Kong, Japan, New Zealand, Norway, Singapore, Switzerland, Taiwan, and all other countries outside the U.S. to which we may ship.
Please Note: All items are shipped from NYC and are subject to duties and taxes.

For additional information, please view our Terms and Conditions.

If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at Help@mdcdiamonds.com or 212-840-1417.


We are proud to ship to customers in many countries around the globe. View our Where We Ship page for the full list of countries and to determine which of our three Web sites to shop.

Importer Of Record

When ordering from MDCDiamonds, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Title and risk of loss for items ordered will transfer to the recipient upon delivery to the common carrier in the United States.

Prior to delivery to the recipient, the shipment may be subject to the customs fees, import duties, taxes, and other charges of the destination country. These charges are always the recipient's responsibility. For further details, read about Customs, Duties and Taxes.

Shipping

All international orders will be shipped via FedEx from NYC. (Please call 212-840-1417 for exact shipping costs) Please note that the arrival times listed on the Web site apply to U.S. shipping addresses only. Estimates of the international shipping delivery times can be provided by one of our diamond and jewelry consultants at Help@MDCDiamonds.com or 212-840-1417

Shipping Insurance

All orders from MDC Diamonds are insured for the amount paid, the cost of insurance is included in the shipping price.

Order Payment

Orders must have a minimum retail list price of $750 USD and all payment transactions will occur in U.S. dollars. The use of gift certificates and promotional discounts are not valid on international orders at this time.

For orders shipping to: Australia, United Kingdom, New Zealand, and Canada, we offer the following payment methods:

Credit card: Use your Visa, MasterCard, American Express, Discover Card, Google Checkout or PayPal.

Bank Wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $750 USD or more. The bank wire discount is applied before the shipping insurance charge is added. Other payment methods: PayPal or Google Checkout.

For orders shipping to all other countries, payment must be made using bank wire.

Customs Duties & Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. These charges and the customs policies vary widely from country to country. MDC Diamonds has no control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.

Limitations

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Privacy

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

Returns

To help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. Read the details of our 30-Day Returns Policy.



Education and Guidance
View our education section for helpful information on more than just the 4 Cs.
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I would definitely recommend MDC Diamonds

I would definitely recommend MDC Diamonds to anyone in the market for an engagement ring. The whole process was quick and painless. I designed the ring I wanted on the website but my soon to be fiancé and I decided to go to the office so we could actually see the different carats and colors side by side. Moishy was super helpful extremely knowledgeable and easy to work with. He helped me find a really beautiful diamond (1.5 carat D color marquise SO PRETTY) that was within our price range. We needed the ring within a two week time frame (which I was in a bit of a panic over) we ordered the ring June 28th and got it July 9th which was earlier than I expected! I was able to text Moishy to stay updated throughout the entire process he was very responsive, so nice and really just great to work with. The ring arrived today and it is just beyond stunning it took my breath away even the ring box itself is beautiful (it has a light!) they absolutely exceeded my expectations! *Note: For the inexperienced engagement ring buyer take the extra time to get sized and go look at the actual diamonds. I would have ordered a ring a full size too big in the wrong color left to my own devices! I had no idea what the difference is between an M color diamond and a D I just saw that you could get a bigger diamond for the same price the further you went. The M i saw was actually a very pretty yellow hue but I had no clue there was such a big difference in color! I also thought I wore a size 7 or 7.5 and I needed a 6.25 so definitely work with a human if you’re new to this!
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Read what customers have to say about their MDC Diamonds shopping experience.
 
I would definitely recommend MDC Diamonds
I would definitely recommend MDC Diamonds to anyone in the market for an engagement ring. The wh...
 
Gabrielle Trovati
Blairstown, NJ
July 09, 2019

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MDC Diamonds International Inc is a BBB Accredited Business. Click for the BBB Business Review of this Jewelers - Retail in New York NY
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Customer Service Address: 580 Fifth Avenue Suite 349, New York, NY 10036
Corporate Address: Manhattan, New York, NY
We welcome visitors to our New York office. Office visits are by appointment only. Please contact our Customer Service center to schedule an appointment.
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